Frequently Asked Questions on Love Horse
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This page should answer most questions so please read through and try out some of the features. If you are unable to find the answer you're looking for then please contact the Help Desk. When contacting the Help Desk please provide a detailed description of the problem and remember to quote your username and registered email address. This will help us to answer your question much more quickly.
Who runs Lovehorse.co.uk?
When will I be able to use the site? How soon after I’ve registered? How do I temporarily suspend my profile? How do I block a user from contacting me? How do I edit my profile information?
How do I record video and sound clips using the site's software?
How do I send a message to another member? What are tags and how do I use them? How do I post messages in the forums? How do I submit a suggestion, complaint, or other feedback? ######################################################## Lovehorse.co.uk is owned and operated by Love Services; a UK based web design company. Visit our home page at http://www.loveservices.co.uk Lovehorse.co.uk is an online community for those who live, work, or play in the countryside; equestrian singles, horse & country sports lovers, farmers, farriers, vets and all rural romantics can find countryside love and friendship here. It's also an online meeting place for horse and country lovers who just want to chat about their favourite equestrian topics and to meet up for riding and other country sports. What are the membership requirements? There are only two membership requirements:
What can I do in Lovehorse.co.uk?
Registration and photo profile are FREE OF CHARGE, so there is no cost for joining and trying out the ‘look and feel’ of the site. Basic membership also gives you free access to the Forums (provided that the house rules are observed). When you upgrade your membership by subscribing you can start to use all the features of the site. Subscription prices are:
You can also purchase credits which allow you to use all the site functions. Each time you make use of a function a small charge is deducted from your credit balance. In this way you can use the site in the way that you want to by making use of the functions you choose to use, when you want to use them. For example, instead of a monthly subscription you could buy blocks of £5, £10, £15, or £20 credits to use up in your own time. Most of our members are in the UK and are spread over England, Scotland, and Wales, but we also have members in Ireland, Poland, Sweden, Switzerland, South Africa, Portugal, Spain, Malta, the USA and Canada among others. When will I be able to use the site? How soon after I’ve registered? You will be able to navigate around most of the site as soon as you’ve completed the online registration form. Your profile will be fully activated after it has been reviewed by one of our administrators, and after you have confirmed your identity by replying to the verification email which we will send you after you have registered. To be sure of receiving this email and any other correspondence from the site, make sure that your spam filter treats mail from lovehorse.co.uk and loveservices.co.uk as 'friendly' i.e. add the domains to your whitelist. If you have not received a verification email from us within 24 hours of regsitering, please contact the Help Desk remembering to quote the email address with which you registered. What can I do as a NON SUBSCRIBER (free basic membership)?
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In addition to everything listed above you can also: Sign in then click the Subscribe tab. The Subscribe page will show your current membership status with the other membership options underneath and a summary of what each option allows you to do. Use the drop down menus to choose a payment plan, then choose PayPal from the next menu, and then click the checkout button. Choose the Checkout button for one-off payments, or the Recurring checkout button for repeat payments. Notice that the Credit option has figures in brackets next to each function. This is what it costs to use that function each time. You can subscribe with a Credit membership so that you only pay for what you use and your account can remain in use for as long as there are funds in it. Just top it up whenever you’re ready. How do I subscribe without using your online system? Subscribe by phone or fax: Phone or fax your details to us. Remember to include your name as it appears on the card, the card number, expiry date, and the last three digits on the white strip (CVV number). Also, please include your username and chosen subscription amount, and your Love Horse email address. Phone: +44(0)870 460 2136 (answerphone) Subscribe by cheque or postal order (made payable to Love Horse): Send your payment with your user details to the address below. If you need to check the amount in your local currency, please use this currency converter. Love Horse Payments Trial membership is a cheaper, short term membership which allows you to try most of the priveleges of full subscriber membership. Please note that trial memberships can be used only once. This is full subscriber membership and gives you access to all areas and functions. You can subscribe with a one off payment or recurring payments e.g. monthly payments. Price details are on the home page and on the Subscribe page. Simply put; only pay for the things you want to use. Instead of taking out a subscription make a deposit into your account, and as you use various functions on the site a small deduction is made from your account fund. In this way you only pay for want you want to use and only when you want to use them. You can also pay in small sums as and when you like e.g. £5, £10, £15, $20 etc. How else can I obtain membership upgrades? Upgrades can also be obtained through referrals. Any member can use the "Invite a friend" box on their member home page to send an invite to join the site to as many friends as they like. If anyone registers as a result of their invitations then they will earn membership upgrades. If the referral results in a subscription then they will earn even more upgrade time. This gives non-subscribers plenty of opportunity to upgrade their membership without making a payment. How do I temporarily suspend my profile? There’s a link at the foot of your profile. Click the link once to suspend the profile. How do I reactive my suspended profile? There’s a link at the foot of your profile. Click the link once to reactivate the profile. Click Profile and Edit Profile. At the foot of the page toward the left is the link ‘Profile Unregister’. Click the link once to remove your profile from the site.
Love Horse does not share your information with any third parties. We advise all our members not to divulge any personal contact information to other members until they feel sure it is safe to do so. We advise our members to communicate with other members through the site using the various functions within it. By doing so you can enjoy communicating with others while maintaining your privacy. Online dating is just as safe as any other method of meeting people provided one takes sensible precautions, just as we do in all our daily lives.
If you arrange to meet somebody through the site exercise the same caution as you would on any date. Be sensible and trust your instincts.
How do I block a user from contacting me? View the member’s profile and click on the Block link in the list of options in orange on the profile. The user will now be prevented from contacting you. Return to the member’s profile and click on the Unblock User link in the list of options in orange on the profile. The user will now be able to contact you again. How do I advertise my location to other members?
Here's a quick and easy way to announce your location to the rest of the site: Use the Tag feature on your profiles to add your county or nearest major city.
How do I browse other members’ profiles? Click on the Members tab to view 'Featured Members' and 'Who's Onlineo'. You can also view top rated photos and members, blogs, and tags here. The Tags and Locations link will display any tags which often include counties and towns, so that's an ideal place to start browsing too. How do I search for other members? Click on the Search tag and enter your search criteria. Leave any boxes blank if they are not relevant. Click the search button to view results. We recommend that you use only basic criteria first, and then gradually introduce more specific criteria. How do I save the search criteria for another time? To save the criteria to use again, click the Save this search link and give it a name. Your saved search will be available again the next time you visit the search apge. How do I edit my profile information? Click on the profile tab. You will then see four additional profile tab options: i. Edit Profile ii. Build Profile There are five sections in the default template and six sections in the advanced template, and thirteen profile components to move about. You can have more than one component in each section. However, three of the thirteen are optional HTML elements that you can build yourself. If you don’t know any HTML then don’t worry; you can still experiment with the other ten components. Try different layouts my clicking and dragging components into one of the six profile areas. To remove a component from a section, click on the cross in the top right corner of the component. If you don’t want to use any of this, just leave all the boxes empty and the default layout will be used. How do I change my profile preferences? Sign in then click on Home to reach your member homepage. Select your preferences from the four available options. Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. On the next page click on one of the empty boxes to the right (“no photo”) and then use the Browse button that appears to find and upload a photo from your computer. Wait for the photo to upload. When complete you’ll see the photo in the larger box and a thumbnail to the right. You can add a description by clicking on the description link and adding some text. You can also: How do I add a description to a photo (that I previously uploaded)? Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. Select the photo by clicking on the small copy to the right so that it appears in the larger box. Click on the description link and add some descriptive text. How do I change the primary photo? Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. Select one of the photos by clicking on the small copy to the right so that it appears in the larger box. Click on the ‘make thumbnail’ link and it will appear as your profile’s main photo. How do I make a photo visible to friends only? Sign in then click on Home to reach your member homepage. Click on ‘photo’ in the sub menu that appears underneath the main tabs. Select one of the photos by clicking on the small copy to the right so that it appears in the larger box. Using the Publishing Status drop down menu beneath the large box, change the selection Friends Only. How do I password protect a photo? Sign in then click on Home to reach your member homepage. Select one of the photos by clicking on the small copy to the right so that it appears in the larger box. Using the Publishing Status drop down menu beneath the large box, change the selection Password Protect. A password box will appear so enter a password in the box and click the Save button. Only users to whom you reveal the password will be able to unlock the photo and to view it. What is a ‘permalink’ on a photo? A permalink is a direct URL to your profile. If you click on the permalink text while viewing your photo it will load your profile page with your pictures showing. Copy the URL (the permalink) from the address field of your browser and paste it into emails or into other websites so that you have a ‘permanent link’ back to your Love Horse profile. How do I record video and sound clips using the site's software?
Sign in then click on Home to reach your member homepage. Click on ‘record webcam’ in the sub menu that appears underneath the main tabs.
Make sure your webcam and/or microphone is set up correctly first, then click on the round button under the left window below to start recording. How do I upload video and sound clips from my computer? Sign in then click on Home to reach your member homepage. Click on ‘upload multimedia’ in the sub menu that appears underneath the main tabs. Enter a name for the clip and a short description then use the Browse button to find and upload the clip. Please note that clips should be no more than 2MBs in size. How do I send a message to another member? Click on the members profile photo and view the full profile. Click on the Send Message link, enter your message, then click on the Send button. How do I send a virtual greeting? Click the virtual greeting link and select one of the greeting options. There’s one to say you’d like to get in touch, another to send an apology, and another to express your admiration of the member’s profile. How do I know of someone has read the message I sent them? Sign in then click on Mailbox. Click on the digit in the Receive / Sent column. The message you sent will be the one where your photo and name is in the sender field. If the message has not been read then it will say “Not Read” in red letters. If the message has been read then no such text will appear. How do I use the Instant Messenger function?
First, you need to be a subscriber. Log in to the site and click the 'subscribe' tab (or click here now if already logged in) and follow the instructions from there. Once your have become a subscriber you will be able use all the messaging, instant messaging, and chat room functions (see above for a full list of privileges for subscribers). How do I use sound and video with Instant Messaging and in the chat rooms?
Obviously, in order to be able to send video you'll need a webcam attached to your computer and to send sound you'll need a microphone. In order to hear any sound you will need to ensure that your speakers are switched on and that the volume is turned up far enough for you to hear. If you haven't used a webcam before then click here and here for some webcam setup guides, or ask a freind or neighbour to help you setup your computer for video and for sound.
Click on Events in the menu at the top of the page above the site logo. Enter the date of the event (or the date it begins if more than one day), the event location, and a brief description, then click the ‘create’ button. Submitted events will be reviewed before being made visible to other members. What are tags and how do I use them? Tags are keywords that you can add to your profile that highlight your main interests or what you’re looking for. You can search for each others tags to find people who have the same thing in common. What are blogs and how to I use them? Blogs are online journals or diaries. You can use your blog to record your equestrian activities or country walks, or thoughts, dreams, memories, ideas – anything you like. What are bookmarks and how do I use them? View the member’s profile and click on the Bookmark link in the list of options in orange on the profile. The user’s profile will now be added to your list of bookmarks which you can review when you click the home link and examine your own profile area. To remove the bookmark, return to the member’s profile and click on the Remove Bookmark link in the list of options in orange on the profile. What are referrals and how do I use them? Referrals are ways of earning membership upgrades. If you refer or recommend the site to others and they register and complete a profile we will give you a subscription bonus. If you refer the site to others and they not only register but also take out a subscription then we will add an even bigger subscription bonus to your profile. To refer another person, sign in then click on Home to reach your member homepage. Click on ‘main’ in the sub menu that appears underneath the main tabs. In the bottom right hand corner, type in the email address of the person to whom you wish to send an invite to join Love Horse, then click the button. To review previous referrals and results, click on ‘referrals’ in the sub menu underneath the main tabs. A list of previous referrals will appear along with the date they registered. In order for this to work the invitees need to register with the same address to which you sent the invite. Bonuses: Refer & Earn!
Referral resulting in new member – 3 day subscription bonus How do I invite a friend to use this site?
Use the referral system (see above) How do I post messages in the forums? Sign in and click on the Forum tab. Click on the topic. You can add a new topic and in so doing start a new thread, or you can click on the current topic and add a post to that thread. To add a response, click on the existing post, type in your response, then click the Post button. How do I edit one of my posts in the forums? Sign in and click on the Forum tab. Click on the topic that contains your post. Click on the post, then click on the ‘edit’ link and make your changes. Save or cancel the edit, or delete the post entirely using the appropriate button. How do I submit a suggestion, complaint, or other feedback?
Click here to send us suggestions, complaints, compliments and any other feedback. Please remember to include your email address if you want us to respond. What do I do if things don’t work as you have described? Before you ask us to investigate any problems you may encounter, it’s always best to carry out a few simple checks yourself. This will not only save you time but may also improve the overall health of your computer. Our site has been tested using the latest versions Firefox, MS Internet Explorer and Nestcape web browsers. We strongly advise all our members to keep their chosen browser up to date at all times. This will not only help to eliminate any bugs but will also improve your overall security whilst online. Troubleshooting Tips
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